1. Introduction

These terms and conditions apply to all bookings, live streams, merchandise purchases and enquiries made through Retford Ghost Hunters UK (“we”, “us” or “our”). By booking an event or using our website, you agree to these terms.

2. Event bookings

• All bookings must be paid in full at the time of reservation unless otherwise agreed in writing.
• You must be at least 18 years old to attend a ghost hunt unless accompanied by a responsible adult.
• You must provide accurate contact details so we can send event information and updates.
• We reserve the right to refuse entry or remove anyone whose behaviour is unsafe, disruptive or under the influence of alcohol or drugs.

3. Cancellation and refunds

• Cancellations made more than 14 days before the event will receive a full refund, minus any payment processing fees.
• Cancellations made 7–14 days before the event will receive a 50% refund or a credit for a future event.
• Cancellations made less than 7 days before the event are non-refundable, but tickets may be transferred to another person with prior notice.
• If we cancel an event due to unforeseen circumstances, you will be offered a full refund or the option to transfer to another date.

4. Safety and conduct

• Ghost hunts take place in dark locations with uneven surfaces. Suitable footwear and warm clothing are essential.
• You participate at your own risk. We are not liable for personal injury, loss or damage except where caused by our negligence.
• Please follow all instructions from the team and venue staff.
• The use of alcohol, drugs or dangerous equipment is strictly prohibited.

5. Live streams and digital products

• Live stream access is provided via a private link sent to the email address used at checkout.
• Links are for personal use only and must not be shared publicly.
• We are not responsible for technical issues on the viewer’s side, such as poor internet connection or incompatible devices.

6. Merchandise

Official merchandise is sold through our partner store at T-Shirt Studio. Please refer to their delivery, returns and sizing policies when placing an order.

7. Photography and filming

We may take photos and video during events for promotional use. If you do not wish to be filmed, please inform a team member at the start of the event.

8. Intellectual property

All content on this website, including text, images, logos and videos, is owned by or licensed to Retford Ghost Hunters UK. It may not be copied, reproduced or distributed without permission.

9. Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page.

10. Contact us

For questions about bookings, cancellations or these terms, please email info@retfordghosthunters.co.uk.